University of Pennsylvania Health System
Experience Design, Innovating the Patient & Employee Experience<a
Collaborated with and led small diverse teams including UPHS staff, and Design students on a variety on projects that involved re-imagining services, systems, and processes that affect the experiences of both employees and patients.
Utilized a fast paced empathetic approach to understand the needs of various users faced with complexities around access to care, managing expectations, and communication.
Iterated and planned the implementation of several new solutions, as well as re-imagined solutions, that support the goals of the University of Pennsylvania Health System.
New Kensington Community Development Corp.
Co-Designing Community Engagement, Empowerment,
Partnered with NKCDC team to design and test frameworks for building capacity in collaborative community change in a neighborhood of East Kensington, Philadelphia.
Utilized secondary research and direct observations to test and iterate on physical tools and frameworks for collaboration with community leaders and the NKCDC team.
Successful prototypes have been implemented and scaled beyond the single community of focus to larger NKCDC projects, such as community involvement in the design of a new community space in Philadelphia’s “Big Green Block. the greenest block in Philadelphia”.
Worked on collaborative team to identify areas in need of improvement within Liberty Resources, a non-profit that provides services for people with disabilities to live independently in the community.
Conducted extensive research on accessibility and disabilities to understand the unique needs of both the organization (over 50% of employees with some disability) and those they provide services for.
Conducted staff interviews, shadowing sessions, and observations of “consumers” transitioning from nursing homes to establish empathy, identify opportunities, and develop possible solutions.
Developed and tested a suite of tools to communicate and track complex processes around transitioning individuals from nursing facilities into the community.
Liberty Resources Inc.
The Road to Independence, Information design for improving the experience of persons with disabilities transitioning to